Appendix C
GENERAL INFORMATION FOR PART AND SUPPLIER
EVALUATION
Information to Obtain from Suppliers
The following information is provided as a sample of the type of information that should be considered when evaluating a supplier or new product:
• General performance specifications and product information
e Product data sheets
e Availability of product samples
e Purchase descriptions used by other government activities or used in commercial transactions, in- cluding commercial specifications, standards, and SOW
e Participation with GIDEP with respect to Product Change Notices
e Average time between model changes and practice of providing notices regarding parts inventories, upgrades, or production for phased-out models
e Plans for handling upgrades and obsolescence
e Types of quality assurance plans in effect (lead-free control plan, counterfeit mitigation control plan, etc.)
e Types of quality management systems maintained
e Length of time the product has been produced or the service provided
e Product quality, reliability, and maintainability experience of similar user customers
e Type of product operation-OCM, OEM, authorized distributor, broker, etc.; if not OCM or
OEM, type of authorization held
e Product warranty and return policies
e Environmental and disposal considerations
e Safety considerations related to the product's use
e List of products and company services satisfying identical or similar service requirements
e Cost drivers in the manufacture and use of the product
e Applicable regulatory and de facto standards
• Supportability issues
e Product quality, reliability, and maintainability experience of similar users
e Repair parts availability and lead-times, documentation, pricing, and distribution systems
e Customer service, installation, checkout, and user customer operation and maintenance instructions
e Requirements and provisions for manpower and personnel
e Competitive or sole source repair and support base
e Training and training support requirements
e Requirements for and availability of tools, test equipment, computer support resources, calibration procedures, operations manuals, and maintenance manuals
e Commercial repair capabilities
e Supplier calibration, repair, and overhaul practices and capabilities documentation
e Supplier commitment to outyear support
e Availability and type of technical support, customer support, and service
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