Appendix C. Examples of Tactical Information
This appendix contains examples of the types of tactical information you may need to collect.
General Information Requirements definition Product data sheets
Availability of product samples
Purchase descriptions used by other govern- ment agencies or in commercial transactions, including commercial specifications standards and statements of work
Average time between model changes and practice of providing continued parts invento- ries, upgrades, or production for phased-out models
Maturity of equipment design and criteria for measuring degree of maturity
Plans for handling upgrades and obsolescence
Length of time the product has been produced or service provided
Product quality, reliability, and maintainability experience of similar users
List of products and supplier services satisfying identical or similar service requirements
Cost drivers in the manufacture and use of the product
Applicable regulatory and de facto standards
Services
How services are segmented or packaged com- mercially
How services are provided (locally or off-site) Factors used to evaluate service providers Performance incentives
Contract type, length, terms, and conditions
Ownership and supply of needed equipment and other related supplies
Qualifications of the people providing services
Past performance and quality of services pro- vided
Supplier Capability
Product distribution channels
Business practices in sales and distribution from manufacturer to wholesaler, distributor, or re- tailer, to user
Production capacity to meet requirements as part of commercial sales and the appropriate time to buy
For some items, capability to meet surge re- quirements and mobilization demands
Packaging, handling, storage, and transportation practices
Market Acceptance Criteria
Annual sales
Anticipated future orders
Description of supplier's quality controls, in- cluding extent of statistical process controls
Warranty terms and practices, and annual re- turns under warranty
Need for any preproduction or production qualification testing and special quality assur- ance requirements
Product evaluation criteria (including life-cycle criteria, if applicable)
Supportability
Ability to support the item for the duration of the expected military use
Product quality, reliability, and maintainability experience of similar users
Repair parts availability and lead-times, docu- mentation, pricing, and distribution systems
Customer service, installation, checkout, and user operation and maintenance instructions
Requirements and provisions for manpower and personnel
Competitive or sole-source repair and support base
Willingness to allow the government to acquire licensing and subscription services to enable
competition for maintenance
For nondevelopmental items, perceived critical- ity of interfacing with other subsystems, soft- ware, etc., for overall system integrity
Training and training support requirements
Requirements for, and availability of, tools, test and diagnostic equipment, computer support resources, calibration procedures, and opera- tions and maintenance manuals
Commercial repair capabilities
Supplier calibration, repair, and overhaul prac- tices and capabilities documentation
Supplier commitment to outyear support Degree of technical data package availability Stability of current configuration and technol-
ogy
Any needed special arrangements for mainte- nance according to the government's condi- tions
Test Data
Hardware, software, and manpower interface is- sues, such as human factors and product safety as experienced by similar users
Manufacturer test results
Certification or test results from independent test organizations
References
List of those currently using the product or service
List of similar users currently using the product or service in the kinds of environments for which the researcher intends it to be used
Business Data Distribution practices Minimum order quantities
Typical contract terms and conditions
Financing practices
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