Foreword 1
Background 2
What Is Market Research? 2
Why Do Market Research? 2
When Is Market Research
Done? 5
Who Should Be Involved
In
C o n t e n t s
The Market Research
Process 13
Strategic Market Research
(Market Surveillance) 14
Identify the Market or Market
Segment of Interest 14
Identify Sources of Market
Information 16
Other Considerations 32
Amount of Information
to Gather 32
Procurement Integrity Act 32
Paperwork Reduction Act 33
Cost of Market Research 34
Refine as You Proceed 12
Tailor the Investigation 12
Repeat as Necessary 12
Communicate 12
Involve Users 12
Summarize Strategic Market
Research 19
Formulate Requirements 20
Identify Sources of
Information 21
Collect Product or Service
Information from Sources 22
Collect Information from
Product or Service Users 26
Evaluate the Data 27
Document the Results 30
Appendix C 47
Examples of Tactical
Information
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